Generally speaking, if you're a smaller shop with fewer than 10 employees, and you don't need any advanced features like customizable products, inventory management, or e-commerce, our shopVOX Express program is probably a good fit for you.

If you're a larger or higher-volume custom shop, need to customize your products, or need more advanced features and integrations, then you are more than likely a better fit for shopVOX PRO.

If you're not sure which version is right for you, drop us a line and one of our account managers will help you make that determination.

Once you join us, you will feel totally supported and guided through your needs for shopVOX. Live chat technical support 24 hours a day, 5 days a week is available to answer your questions.

You also have access to our video training platform, shopVOX University as well as loads of help docs and videos through our searchable Help Center.

With your shopVOX PRO account, you are assigned a dedicated coach who has a background in running businesses such as sign or print shops. We are here to help make your transition as smooth as possible, just ask us anything!

When you sign up for shopVOX PRO, you will be assigned a coach who will reach out to you for an initial meeting to get an understanding of how you would like to integrate the program with your business. The onboarding includes 90 days of priority email support with your dedicated coach, 24/5 live chat support, and access to our online training resources.

There are two onboarding packages to choose from. The Standard package includes your customer list import, material list import and industry standard starter product list. The Advanced onboarding includes additional setup assistance, custom product pricing creation and general training sessions.

Well, it's hard to say. It totally depends on YOU or your company. I have seen people take a few days, to 6 months depending on their workload and resources dedicated to setting it up. On average I would say 8-12 weeks is how long most companies take to set up their shopVOX PRO account.

However if you set a plan of action, you can get set up really quickly, like a matter of days and then evolve it from there.

Yes - shopVOX is completely mobile-friendly. Whether you are using a phone, tablet, laptop or desktop, the information on the screen will be displayed in a clean, organized and easy-to-use interface. All you need is an internet connection and you can virtually manage your shop from anywhere.

Also - shopVOX GO is available for download from the app store for Apple and Android devices. To access shopVOX GO, you must have an active shopVOX account.

A "user" is your log in access to your shopVOX account. Your subscription includes one user and each additional user is $19/ month for shopVOX Express and $29/month for shopVOX PRO. We call these "full users."

In shopVOX PRO, there is a second type of user called the "scheduling user," which is free. Scheduling users are used in shopVOX as names on a roster for assignments on the job board. This user type doesn't have a log in, and can only access the account through a full user login. This is usually helpful for your production staff. If you have 6 production staff, you can assign one "full user" computer on your production floor, and 6 scheduling users to share it. That way you don't have to buy 6 full users, and it saves you some money.

Yes, you can email your customers quotes, orders, and invoices right from within shopVOX. When you setup your account you can add your own email server settings (SMTP) and choose to send emails through your own server instead of ours.

Yes online payments are available- shopVOX integrates with Stripe, Square, and Intuit Merchant Services(Quickbooks Online). shopVOX also integrates with the Authorize.net gateway which allows you to bring your own credit card processor. In person terminal payment processing is an option through Stripe or manually entered from other payment methods like check or cash.

We post Invoices and Payments that you create in shopVOX to your QuickBooks account - saving you loads of time. When you signup, we'll import all the necessary info – customers, chart of accounts, sales tax rates, term codes, and payment methods.

When syncing an invoice, we look for matches on the customer and product level. If we don't find a match, we'll create a new customer or a new item inside QuickBooks.

You can perform the sync process whenever you like, though most customers prefer to do it once per day.