Vulnerability Disclosure Program

Responsible Disclosure Last modified: February 9th, 2022

Responsible Disclosure

Last modified: February 9th, 2022

Found a security flaw?

At ShopVox, we take the security of our system very seriously, and protecting our customers’ data are our number one priority. We genuinely value security researchers and others in the security community to assist in keeping our systems secure. Together we can make things better and find ways to solve challenges, and the responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our users. We constantly strive to deliver high-quality services as secure as possible. If you have discovered a security flaw, we encourage you to contact us and would like to hear about it to address it as soon as possible. Together we can accomplish goals through collaboration, communication, and accountability.

How to contact us?

You can start the process by sending an email to our support@shopvox.com [KK1] and make sure to include the type, impact, description, and location of the vulnerability and a detailed description of the steps required to reproduce the vulnerability. We will do our best to get back to you within 72 hours, with a confirmation that we have received your report, and keep you updated while we process the issue.

Guidelines

Please keep information about any vulnerability you’ve discovered confidential between yourself and ShopVox until we have had at least 60 days to review and resolve the issue. It is important to note that the timeframe for us to review and resolve an issue may vary based upon several factors, including the complexity of the vulnerability, the risk that the vulnerability may pose, among others. Please keep in mind to make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, brute force attacks, denial of services, and destruction of data during security testing. Always keep in mind not to engage in social engineering or phishing of our employees. ShopVox employees or employees of ShopVox’s partners are not eligible for participation.

Scope

All services, applications, and servers are owned by Shopvox.

express.shopvox.com
www.shopvox.com

Exclude services:

helpdesk.shopvox.com
docs.shopvox.com

Reward

Each report will be evaluated case-by-case, and the shopVOX team will decide regards to any reward.

What our customers
are saying about us

Tim Smith

Tim Smith, LogoBoss

We do it all – large format printing, engraving, embroidery, screen printing, promotional, fulfillment. shopVOX covers all of the different industries we service. The job board and online proofing are the two features that have improved how we process orders. It centralizes the information so our team is always informed.

Jeff Sherman

Jeff Sherman, Sign Specialists Corporation

I live in the job board because I am in operations and it works very well for us. But pound for pound, dollar for dollar, the most robust and best functioning section of the software is the POS side with job costing, product build and materials. I do very much enjoy figuring out how to create pricing algorithms and all that to make quoting faster.

Joanne Tanzi

Joanne Tanzi, Jason Signmaker

We are the largest sign makers in Perth, Western Australia and it was difficult to find a platform that suits all of our needs. The custom product templates in shopVOX have helped us provide consistent pricing for our clients. And the digital job board helps us share information across the whole team.

Ketil M. Staalesen

Ketil M. Staalesen, CEO, Modulex Group

We moved to shopVOX as a global team to ensure better end-to-end management of the sales process. The versatility of having the sales leads and orders in one platform, facilitating tracking and managing projects has been vital in driving efficiency. It allows us global visibility in measuring the business.

James McIntosh

James McIntosh, Signwise Auckland

shopVOX allows us to quote quicker with custom products. We use the Business Intelligence and Sales Goals Dashboards to help us track metrics – now all of that data is at the click of a button! And, the Customer Portal makes it easy for repeat customers to place orders online.

Eric Hoock

Eric Hoock, Pensacola Sign and Design

We use shopVOX PRO to the fullest extent. I run between 120 and 150 jobs on my job board constantly, so we rely on the custom workflows, which is fantastic and is superior to any other software company. shopVOX has streamlined everything and has completely simplified our lives!

D. Rose Jones

D. Rose Jones, Deluxe Design

We’ve had great success with shopVOX. One of the biggest selling points for us is syncing seamlessly with Quickbooks. Our accountants love it! We love that it’s cloud-based, which is a huge benefit last year when people worked from home. It’s simple and quicker for our team to turn around quotes.

Paul Williamson

Paul Williamson, Art Sign Works

We depend on shopVOX PRO completely. It has really changed our whole way of doing business, and it has enabled us to grow. We could not have tripled our size without it!