shopVOX PRIVACY POLICY
Last Modified: Nov 1, 2024
Introduction
At shopVOX (owned by TECHVOX INC.), we care deeply about your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share, and protect information about you when you visit our website, use our mobile app, or interact with our services.
By using our services, you agree to this policy. If you don’t agree, please do not use our services. We may update this policy from time to time, so check back regularly. Your continued use of our services means you accept the changes.
What Information We Collect
We collect several types of information, including:
Contact Information: This includes your name, email, phone number, and other details you provide when you sign up for a free trial, request a demo, or contact us through our website or mobile app.
Employment Information: If you apply for a job with us, we collect your employment history, answers to screening questions, and other information related to the hiring process.
Payment Information: When you purchase a service from us, you provide your payment details. We use third-party services to process payments, so we don’t store this information.
Customer-Generated Information: This includes any feedback or content you share with us through our services. For example, you may provide notes or send messages within the shopVOX platform.
Social Media Information: If you interact with us through social media, we may collect information from your social media profile depending on your privacy settings, such as your name, email, and location.
We also collect certain information automatically when you use our website or mobile app, such as your IP address, browser type, and usage patterns, through cookies and other tracking technologies.
How We Use Your Information
We use the information we collect to:
Provide the services you request.
Communicate with you about our products and services.
Analyze how you use our website and app to improve the user experience.
Process payments and fulfill orders.
Manage job applications and hiring processes.
Send you newsletters or other content you’ve signed up for.
Enhance our services, including customer support and online shopping experiences.
We also use cookies and tracking technologies to better understand how users navigate our website, track performance, and serve relevant ads. You can manage cookies through your browser settings.
We do not sell personal information.
Sharing Your Information
We may share your information with third parties in the following cases:
With Service Providers: We work with trusted companies to perform services like payment processing, analytics, customer support, and hosting. These companies may access your personal information only to perform their duties.
For Legal Reasons: If required by law, we may share your information with government agencies or other authorities.
For Corporate Transactions: In the event of a merger, acquisition, or other business transfer, your information may be transferred as part of that transaction.
AI-Enabled Features: If you use our AI-powered features like chat support, we may share the necessary information with OpenAI to provide these services.
Your Choices Regarding Your Information
You have control over how we use your information:
Email Preferences: You can opt-out of marketing emails by following the instructions in those messages. However, we may still send you administrative or transactional emails related to your account or the services you use.
Consent Choices: When signing up, you can choose whether to receive promotions from us or third parties.
Data Access and Deletion: You may request access to, update, or delete your personal information at any time by contacting us at privacy@shopvox.com.
Your Rights Regarding Your Information
Depending on where you live, you may have additional rights under local laws, such as the right to access, correct, or delete your personal information. You may also have the right to object to our use of your data or request that we limit how we process it.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Consumer Privacy Rights Act (CPRA), including:
The right to know what personal information we have collected and how we have used it.
The right to request deletion of your personal information.
The right to be free from discrimination related to the exercise of your privacy rights.
The right to opt-out of the sale of your personal information, though we do not sell personal information.
For more details or to exercise your rights, contact us at privacy@shopvox.com.
Security
At shopVOX, we take the security of our system very seriously and protecting our customers’ data is our number one priority. We use physical, technical, and organizational measures designed to protect your information against unauthorized access, theft, and loss. We restrict access to your personal information to those employees who need it to service your account or perform their job functions.
You are responsible for maintaining the security of your account and the information in it. We may suspend your use of the services if we detect any breach of security. If we become aware of a breach, we will notify you at the email address on record.
Although we take precautions to protect your data, no system or electronic transmission is completely secure. Any transmission of your personal information is at your own risk.
Data Retention
We will retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. When we make changes, we’ll post the updated version here and update the "Last Modified" date at the top. For significant changes, we may notify you by email.
Contact Us
If you have any questions or concerns or would like a copy of this policy, you can reach us at privacy@shopvox.com.