shopVOX Privacy Policy
Last Updated: December 3, 2024
Introduction
At shopVOX, we care deeply about your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share, and protect information about you when you use our website, mobile app, or other services. By using shopVOX, you agree to this policy. If you don’t agree, please don’t use our services.
We update this policy occasionally, so check back regularly. Your continued use of shopVOX means you accept any changes. The "Last Updated" date above reflects the latest version.
Our Commitment to Data Privacy Framework Principles
TechVOX Inc. (“shopVOX”) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), as set forth by the U.S. Department of Commerce.
We have certified that we adhere to the Data Privacy Framework Principles when handling personal data received from the European Economic Area (EEA), the United Kingdom (UK), and Switzerland. If there’s ever a conflict between this policy and the DPF Principles, the DPF Principles will take precedence.
To learn more about the DPF program or view our certification, visit Data Privacy Framework.
What Information We Collect
We collect different types of information, including:
Personal Data: Information that identifies you, like your name, email, phone number, or payment details.
Usage Data: Details about how you use our website or app, such as IP addresses and browser information.
Customer-Generated Content: Any notes, feedback, or messages you share through shopVOX.
How We Use Your Information
We use your information to:
Provide the services you request.
Process payments securely.
Improve and personalize your experience with shopVOX.
Communicate with you about updates, promotions, or customer support.
Your Rights
You have the right to:
Access: Request a copy of your personal data.
Correct or Delete: Ask us to update or delete inaccurate or unnecessary data.
Limit Use: Opt out of certain uses or sharing of your data.
If shopVOX collected your data directly, contact us at privacy@shopvox.com. If your data was shared with us by one of our customers, please reach out to them directly. We will assist them in addressing your request.
Individuals have the right to access the personal data shopVOX holds about them. They may also request corrections, deletions, or restrictions on the use of their personal data for purposes other than those originally disclosed or subsequently authorized. To exercise these rights, contact us at privacy@shopvox.com.
Sharing Your Data
We may share your data with trusted partners or service providers to:
Help us deliver our services.
Process payments or provide customer support.
Comply with legal requirements or law enforcement requests.
We ensure any third party receiving your data meets strict privacy and security standards. If they fail to do so, we take immediate action to address the issue.
Liability for Onward Transfers
shopVOX remains responsible and liable under the Data Privacy Framework Principles if third-party processors to whom we transfer personal data fail to process that data in compliance with these principles. This liability applies unless shopVOX proves that it is not responsible for the event giving rise to the damage.
Resolving Issues and Complaints
If you have questions or concerns about your data, contact us at privacy@shopvox.com.
Independent Dispute Resolution
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, shopVOX commits to refer unresolved complaints concerning our handling of personal data received in reliance on these frameworks to BBB National Programs, an independent dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your complaint, or if we have not resolved your complaint to your satisfaction, please visit BBB National Programs’ DPF Consumer Page for more information or to file a complaint. These services are provided at no cost to you.
Binding Arbitration
Under certain conditions, individuals may invoke binding arbitration for unresolved complaints. For more details, refer to Annex I of the DPF Principles at Arbitration Procedures.
Security and Retention
We use physical, technical, and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no system is completely secure. You are responsible for keeping your account credentials safe.
We retain your personal data only as long as necessary to fulfill the purposes outlined here, or as required by law.
Government Oversight
shopVOX is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect personal data from children under 18.
Questions or Concerns?
For any questions about this policy, contact us at privacy@shopvox.com.