Running a successful sign shop comes with its fair share of challenges, from managing client orders to streamlining internal processes. For Kathryn and her husband Ben, the proud owners of Austin Sign Co., these challenges became opportunities to innovate and grow. By implementing shopVOX, their business underwent a remarkable transformation, creating better workflows, improving team communication, and enhancing customer experiences.
Watch our recent interview here .
From Family Business to Modern Sign Shop
Austin Sign Co., located in vibrant Austin, Texas, has a rich history. Founded 43 years ago, it began as a family-owned shop specializing in hand-painted signs. Over time, the business evolved to include a wide range of services, such as vehicle wraps, neon signs, and promotional materials.
When Kathryn and Ben took over the reins, they brought fresh perspectives to a legacy business. With Kathryn’s background in higher education and Ben’s deep industry knowledge, they were the perfect duo to modernize operations while respecting tradition.
Why They Chose shopVOX
When Kathryn and her team began the search for a shop management system , they had a clear list of priorities:
shopVOX checked off 95% of their wishlist—and at a price point that made sense for their business. The ability to transition from paper to digital while maintaining flexibility made shopVOX the obvious choice.
The Impact of Going Paperless
The move from paper-based workflows to shopVOX was a game-changer. By digitizing their processes, Austin Sign Co. saw immediate improvements:
Empowering the Team
One of the most significant changes was how shopVOX empowered the Austin Sign Co. team. From sales to production, every employee benefited from the intuitive platform.
Features like task assignments, automatic notifications, and reporting tools helped the team work independently while staying aligned with company goals.
Advice for Other Sign Shops
Kathryn understands that change can be daunting, especially for small businesses. Her advice for others considering shopVOX:
A Bright Future Ahead
For Kathryn, Ben, and the team at Austin Sign Co., the journey doesn’t end here. They are now focusing on expanding their services, improving customer experiences, and exploring new opportunities in commercial graphics and trade shows.
Ready to Transform Your Business?
Kathryn’s story is proof that the right tools can make all the difference. If you’re ready to streamline your operations, empower your team, and grow your sign shop, shopVOX is here to help.
Visit AustinSignCo.com to learn more about Kathryn and her team. To see how shopVOX can work for your business, schedule a demo today .